• Implement the Philippine Law which requires qualified patrons to be 21 years old and above.
• Restrict the access of the Government Officials, Members of the Armed Forces of the Philippines, including the Army, Navy, Air Force or the Philippines National Police
• Prohibit all the employees holding Gaming Employment License (GEL) from playing in any gaming establishments in the Philippines.
• Educate the employees through continuous training programs, symposia, refresher courses, and/or seminars on problem gambling.
• Provide information about responsible gaming to qualified patrons through a variety of methods both at our casinos and on our websites

Gaming is playing games of chance in casinos and gambling establishments and any variations thereof, including but not limited to the games of chance referred to in the Provisional License or Authority to Operate, whichever is applicable.
(PAGCOR Responsible Gaming Code of Practice Version 5.0)

An individual affected by gambling to the point of no longer having normal control or rational judgment, leading to problems in other areas of the gambler’s life.
(PAGCOR Responsible Gaming Code of Practice Version 5.0)

An urge to continuously gamble despite harmful negative consequences or a desire to stop. It is often defined by whether harm is experienced by the gambler or others, rather than by the gambler’s behavior.

A gambling behavior which causes disruptions in any major area of life: psychological, physical, social or vocational. The term “Problem Gambling” includes, but is not limited to, the condition known as “Pathological”, or “Compulsive” Gambling, a progressive addiction characterized by increasing
preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, “chasing” losses, and loss of control manifested by continuation of the gambling behavior in spite of mounting, serious negative consequences.

(PAGCOR Responsible Gaming Code of Practice Version 5.0)

• Persistent and recurrent problematic gambling behavior leading to clinically significant impairment or distress, as indicated by the individual exhibiting four (or more) of the following in a 12-month period:
• Needs to gamble with increasing amounts of money to achieve the desired excitement.
• Is restless or irritable when attempting to cut down or stop gambling.
• Has made repeated unsuccessful efforts to control, cut back, or stop gambling.
• Is often preoccupied with gambling (e.g., having persistent thoughts of reliving past gambling experiences, handicapping or planning the next venture, thinking of ways to get money with which to gamble).
• Often gambles when feeling distressed (e.g., helpless, guilty, anxious, depressed).
• After losing money gambling, often returns another day to get even (“chasing”one’s losses).
• Lies to conceal the extent of involvement with gambling.
• Has jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling.
• Relies on others to provide money to relieve desperate financial situations caused by gambling.
• The gambling behavior is not better explained by a manic episode.

Our helplines are available 24/7 to assist patrons or families who feel the need for professional help.
You may contact us at (045) 598-5372 or (045) 598-5370
e-mail us at info@dheightsresort.com.ph

D’Heights Casino has also partnered with Bridges of Hope Drug and Alcohol Rehabilitation Foundation, Inc. Should you wish to contact them directly, please refer to below details.